Shipping & Returns

HAIR MATCH Shipping Policy

Effective Date: August 2024

Hair Match is committed to providing our customers with a seamless and efficient shipping experience. We offer a variety of shipping options to meet your needs, including standard shipping, and express shipping. Please carefully review our Shipping Policy before placing your order.

1. Shipping Destinations
We currently ship to all states and territories within Australia.

2. Shipping Methods
We offer the following shipping methods:

• Standard Shipping: This is our most economical shipping option. Orders typically arrive within 2-5 business days.
• Express Shipping: This is our fastest shipping option. Orders typically arrive within 1-2 business days.

3. Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping method you choose. You can view the estimated shipping rates for your order at checkout.

• Standard Shipping: $10
• Express Shipping: $20

4. Order Processing
Orders placed before 12pm AEST Monday-Friday will be processed the same business day. Orders placed after 12pm AEST will be processed the following business day. Please allow 1-2 business days for order processing.

5. Delivery Times
Delivery times are estimates and may vary depending on the shipping method you choose and the location of your delivery address. Please allow additional time for delivery during peak periods.

6. Tracking Your Order
You will receive an email with tracking information once your order has been shipped. You can track your order status at any time by logging into your account or by contacting our customer service team.

7. International Shipping
We do not currently offer international shipping.

8. Returns and Exchanges
If you are not satisfied with your order, you may return it for a full refund within 30 days of purchase. Please contact us for a return authorisation number before returning your order.

9. Shipping Costs for Returned Items
You are responsible for the shipping costs of returning items to us.

10. Damages and Lost Packages
In the event that your order is damaged or lost in transit, please contact us immediately so that we can file a claim with the shipping carrier.

11. Additional Information

• We do not ship to PO Boxes.
• We do not ship on weekends or holidays.
• We reserve the right to modify our shipping policy at any time without notice.

12. Contact Us
If you have any questions about our shipping policy, please contact our customer service team at chelseynak@gmail.com OR 0447 509 415.

Join us for Hair Talk on the socials with Chelsey Keighran